Terms of Service

Overview

This website is operated by Velour Commerce LLC, which operates the Aura Carbon® brand. In this document, "we", "us", "our" and "Aura Carbon" refer to Velour Commerce LLC, and "user", "customer" or "you" refer to anyone who visits or buys from the website.

By visiting the website or buying our products, you accept these Terms and the policies referred to by link: the Privacy Policy, the Refund Policy and the Shipping Policy, which form an integral part of these Terms.

Please read this document before using the website. If you do not agree with any part of it, do not use the website or place orders.

Nothing in these Terms excludes or limits the rights the law gives you as a consumer. If any clause is incompatible with mandatory consumer protection rules, the law prevails.

1. Seller information

Velour Commerce LLC
A Wyoming limited liability company
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: info@auracarbon.eu
Brand: Aura Carbon

The store platform is provided by Shopify International Limited (Ireland).

2. Who can buy

To place an order, you must be 18 years of age or older and have the legal capacity to enter into contracts. If you are a minor, you may only use this website with the knowledge and permission of a parent or legal guardian.

You may not use our products or this website for any illegal or unauthorized purpose, or violate any law in your jurisdiction, including copyright law. Transmitting viruses, worms or any code of a destructive nature is prohibited.

3. How the contract is formed

The presentation of products on the website does not constitute a legally binding offer, but a non-binding catalog.

1. When you complete payment, you are making us an offer to purchase.
2. The automatic email confirming receipt of your order does not in itself constitute acceptance of that offer.
3. The contract is concluded when we notify you that your order has been shipped, or when the order is actually shipped.

If we cannot accept your order — for example, because the item is unavailable, because of an obvious pricing error or because of a well-founded suspicion of fraud — we will let you know as soon as possible and refund in full any amount already paid, at no cost to you.

We reserve the right to refuse or limit orders, in particular unusual quantities of the same item per person, household or order, and to refuse service in cases of abuse. Any refusal will be communicated by email.

4. Prices, VAT and pricing errors

All prices are shown in euros and include VAT, as well as import charges where applicable. There are no shipping costs: see the Shipping Policy.

Prices may change at any time, but the price that applies to your purchase is always the one displayed at the moment you completed your order.

If an obvious pricing error occurs — for example, a €49 item shown at €4.90 because of a technical or data entry error — we reserve the right not to accept the order under section 3, informing you and refunding you in full. We do not use this clause to reverse commercial decisions, only to correct obvious errors.

Discount codes cannot be combined with each other unless expressly stated, are valid for the period stated in the relevant campaign and cannot be exchanged for cash.

5. Our products

Our items are made from genuine carbon fiber and forged carbon. As a result of the pressing process:

• the pattern of each piece is unique and is not the same as in the photos on the website. The carbon flakes arrange themselves randomly during pressing, so no two pieces are alike. This is a characteristic of the material, not a defect;
• there may be slight variations in shade and gloss between batches;
• the colors shown on your screen depend on your monitor's calibration and may not exactly match the actual color of the product.

Our cases are designed for a specific device model, with their own cutouts. It is your responsibility to choose the correct model when buying; if you make a mistake, the right of return described in the Refund Policy applies.

Our cases reduce the risk of damage to your device but do not guarantee its integrity and do not replace device insurance. We accept no liability for damage to the protected device.

Products may be available only online and in limited quantities. We reserve the right to limit sales to certain geographic areas or jurisdictions, and any offer is void where prohibited by law.

6. Shipping, returns and guarantees

• Shipping, delivery times and costs: see the Shipping Policy. Shipping is free and the price is final — for delivery to an EU address, you will never be charged VAT or customs duties on delivery.
• 14-day right of withdrawal, Aura Carbon 100-day guarantee and legal guarantee of conformity: see the Refund Policy.

Your statutory rights under the legal guarantee of conformity provided for in the Sale of Goods Directive (EU) 2019/771 and your right of withdrawal provided for in the Consumer Rights Directive 2011/83/EU, as implemented in the law of your EU country, apply in full.

7. Accuracy of account and billing information

You agree to provide current, complete and accurate purchase and account information, and to keep it up to date, including your email address and delivery details, so that we can complete your orders and contact you when necessary.

If we change or cancel an order, we will try to contact you using the email address or billing address provided at purchase.

8. Accuracy and timeliness of website information

We make every effort to keep the information on the website correct and up to date, but the content is provided for general information purposes and should not be relied on as your sole basis for making decisions without consulting more complete or more current sources.

The website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery times and availability. We reserve the right to correct such errors and to update information at any time without prior notice, including after an order has been submitted, under the terms and within the limits of section 4.

9. Intellectual property

All content on this website — text, photos, videos, graphics, logos, icons, code and page structure — is owned by Velour Commerce LLC or used under license, and is protected by copyright and industrial property law.

Aura Carbon is our trademark. You may not reproduce, duplicate, copy, sell, resell or commercially exploit any part of the website, its content or our brand identifiers without our prior written permission.

Normal sharing of pages and products on social media, with credit to the source, is permitted.

10. Customer content and submissions

If you send us comments, suggestions, photos or videos, or tag us in a public post, we may use that content on our channels and on the website, credited to its author, provided you have given us permission to do so or that permission is clear from the context in which it was sent to us. You can withdraw that permission at any time by writing to info@auracarbon.eu, and we will remove the content.

Without prejudice to the previous paragraph, we are under no obligation to keep any submission confidential, to respond to every submission or to pay compensation for its use.

You are solely responsible for the content you send us and for its accuracy. You may not send us content that infringes the rights of third parties, including copyright, trademark, image or privacy rights, or content that is unlawful, defamatory or offensive. We may remove content that breaks these rules at any time.

11. Prohibited uses

In addition to the above, you may not use this website or its content to:

• pursue any unlawful or unauthorized purpose, or encourage unlawful activity;
• violate any applicable regulations, rules or laws;
• infringe our intellectual property rights or those of third parties;
• harass, abuse, insult, defame or discriminate on the basis of sex, sexual orientation, gender identity, religion, ethnicity, race, age, national origin or disability;
• provide false or misleading information, in particular regarding your identity or payment details;
• upload or transmit viruses or other malicious code;
• collect or track the personal data of others;
• interfere with or circumvent the website's security features, including through automated content extraction (scraping).

Breach of these rules may result in immediate termination of your access to the website and our services.

12. Third-party tools and links

The website may give you access to third-party tools over which we have no control, provided "as is". You use them at your own risk and subject to the terms of the relevant provider.

The website may also contain links to third-party websites not affiliated with us. We do not review and are not responsible for the content, practices or products of those websites. Complaints about third-party products or services should be addressed to the relevant provider.

13. Website availability and limitation of liability

We do our best to keep the website available and secure, but we do not guarantee that access will be uninterrupted, timely or error-free, or that the website will be free of harmful components. We may suspend or discontinue the website, or parts of it, for maintenance or technical reasons.

We are liable for damage we cause through breach of our contractual obligations and in accordance with the general provisions of the law. We do not exclude or limit our liability for intentional misconduct, gross negligence, death or personal injury, or in any other case where the law does not allow it.

Outside those cases, and to the fullest extent permitted by applicable law, we are not liable for loss of profits, loss of data or indirect damage resulting from the use of the website.

14. Personal data

The processing of your personal data is governed by our Privacy Policy, which explains what data we collect, on what legal basis, who we share it with, how long we keep it and how you can exercise your rights.

15. Severability, entire agreement and waiver

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will apply to the fullest extent permitted by law, and the unenforceable part will be deemed severable without affecting the validity of the remaining provisions.

These Terms and the policies published on this website constitute the entire agreement between the parties regarding the use of the website and supersede any prior agreements, communications and proposals on the same subject.

Our failure to exercise a right under these Terms immediately does not constitute a waiver of that right.

16. Changes to these Terms

We may update, modify or replace these Terms at any time. The version in force is always the one published on this page, showing the date of the last update.

Changes do not apply retroactively to orders already placed: each purchase is governed by the Terms in force at the time it was made. We recommend that you check this page from time to time.

17. Governing law and dispute resolution

These Terms and the purchase contracts concluded through this website are governed by Portuguese law.

If you are a consumer, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country in which you have your habitual residence, and you may bring proceedings before the courts of that country.

Alternative dispute resolution

In the event of a consumer dispute, you may contact the consumer protection authority in your country of residence or an alternative dispute resolution (ADR) body for consumer disputes.

18. Contact

Questions about these Terms should be sent to:

Velour Commerce LLC — Aura Carbon®
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: info@auracarbon.eu

We reply to all emails within 1–2 business days.