Track your order
See where your order is. No password needed.
Find your order
Enter the email you used for your order. We'll send you a six-digit code and take you straight to your order and its tracking link.
Continue with emailWorks even if you never created an account.
What happens and when
Order received
You get a confirmation email right away. There's no tracking number yet at this stage, because your order hasn't been handed to the carrier.
Packed and shipped
Within 1–2 business days you get a second email with your tracking number. From then on the link works, although the first carrier scan can take a day or two to appear.
On its way to you
Delivery takes 5–9 business days after shipping.
Free express shipping across the EU
Every order ships free to all 27 EU countries, with a tracking number so you can follow it to your door.
Still have questions? Write to us through the contact page.
Frequently asked questions
I haven't received a tracking number yet. Did something go wrong?
No. Orders are prepared within 1–2 business days and the tracking email goes out as soon as your parcel ships. Check your spam folder too. If it has been more than 3 business days, write to us.
My tracking link says there's no information.
The carrier often needs 1–3 days to register the first scan. Try again a little later: your parcel is on its way.
My tracking hasn't moved for a few days.
That's normal while a parcel travels between countries or is being sorted at a hub. Updates appear again at the next scan. If nothing changes for 7 days, contact us and we'll check it with the carrier.
Can I still change my address?
Yes, as long as your order hasn't shipped yet. Contact us as soon as possible with your order number and the new address.
My order shows as delivered, but I didn't receive it.
Check your mailbox, reception and neighbours, and wait 24 hours: parcels are sometimes scanned as delivered a little early. Still nothing? Contact us and we'll sort it out.
I ordered several items. Why did I receive more than one parcel?
Items can ship separately so they reach you as fast as possible. Each parcel has its own tracking number.
Our customer support replies within 1–2 business days.